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5 Crisis Communications Message Templates

Posted by Daniel Wagstaff on Oct 11, 2018 6:00:00 AM

When we hear the word ‘crisis’, we think about a situation that is generally out of our control, perhaps caused by external factors, a situation which will cause havoc regardless of our implication in it, because that is how a crisis works. Adopting this extensively spread approach can trigger a wide range of negative effects in times of crisis.

Not being prepared for a crisis, no matter its nature, is something you can’t fix on the spot, so when the time comes, without an already-implemented crisis communication plan, it will be difficult to handle the unfolding events. Crises arise in all environments, not just in the case of institutions such as the police or the firefighting department.

Corporate crises are more common than people think, and being prepared for them makes the difference between recovering with grace from the impact, and having to work months, if not years to undo the damage to the brand.

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Topics: crisis communications

Crisis Communication in the Healthcare Sector

Posted by Daniel Wagstaff on Oct 8, 2018 6:00:00 AM

It was arguably one of the most dreaded crises of our decade: the first Ebola diagnosis in the U.S. in Dallas, Texas in 2014. Independent reports into the Ebola crisis indicated a general lack of preparedness and stumbling caused by communication failures. Coupled with the frenzied social media, news about the crisis quickly exploded out of proportion, spreading like wildfire and created public panic.

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Topics: crisis communications

Crisis Communications for First Responders

Posted by Daniel Wagstaff on Sep 26, 2018 6:00:00 AM

Any situation that is threatening or could become threatening and harm people, property, businesses, and even damage reputations is considered a crisis. The world is and has always been vulnerable to a wide array of crisis. People, institutions, organizations, countries, landscapes, everyone an everything on this earth could at one point be in crisis.

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Topics: crisis communications

How to Communicate When A Crisis Occurs

Posted by Daniel Wagstaff on Sep 24, 2018 6:00:00 AM

Studies have shown that 79% of business decision makers believe that they are only 12 months away from a potential crisis. Despite this, only 59% of business decision makers have experienced a crisis in the current or previous company. A scarier statistic is that only 54% of businesses have a developed crisis plan in place. Business crisis situations can occur with little or no warning, often leaving businesses unable to continue trading efficiently and damaging both physical and non-material infrastructure.

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Topics: crisis communications

How to Easily Keep Staff, Customers, and Key Stakeholders Informed During Critical Incidents

Posted by Daniel Wagstaff on Apr 11, 2018 9:27:19 AM

Critical incidents often occur with little or no warning and need to be addressed immediately and professionally. In the event of a critical incident it is important to have the correct measures in place in order to keep all parties informed and updated with all details available in real time. Failure to communicate during a critical incident can create insecurity and deeper problems right across the board for businesses.

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Topics: business continuity, crisis communications, Emergency Notification System, Mass Notification System, RedFlag

Expert Advice for Crisis Communications

Posted by Daniel Wagstaff on Apr 2, 2018 1:48:41 PM

The JLL Retail Division recently gathered a panel of experts, partners and members of corporate to discuss crisis communications in the retail context, and our very own Daniel Wagstaff joined the panel.

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Topics: Business, crisis communications, News, Pocketstop, RedFlag, Technology, Trending

A Lesson Learned from Workplace Harassment Scandals: Have Good Policies Before a Problem Arises

Posted by Daniel Wagstaff on Mar 23, 2018 11:38:05 AM

Is your company reviewing your harassment policy? Recently, the #MeToo movement and surrounding stories of workplace harassment left many HR departments scrambling to update harassment policies. Even though the law and sound corporate management have mandated good workplace harassment policies for decades, some companies just didn’t pay enough attention – until now, when workplace harassment has become a hot-button cultural issue. Now, companies that waited are behind the ball (and some are even facing lawsuits). Many companies that waited to review their harassment policies regret it.

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Topics: crisis communications, News, Pocketstop, RedFlag, Technology, Trending

A Template for Learning from Crises

Posted by Daniel Wagstaff on Mar 1, 2018 9:50:54 AM

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Topics: crisis communications, Emergency Notification System, Pocketstop, RedFlag, Technology, Trending

Four characteristics of effective messages

Posted by Daniel Wagstaff on Feb 5, 2018 1:55:11 PM

This blog originated from The Crisis Communicator by Paul Rhynard. See the original post here.

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Topics: Business, crisis communications, News, Pocketstop, RedFlag, Technology, Trending

The 10 New Rules of Crisis Communications

Posted by Daniel Wagstaff on Jul 21, 2017 11:19:42 AM

Our interconnected world has changed the rules for how organizations must operate crisis communications

Marketing Tech Blog recently posted ten new rules of crisis communications developed by Melissa Agnes. We agree! Our world has changed and how we exchange information and communicate has also changed over the past two decades. As businesses and organizations adapt, these rules should be kept handy. Without further ado, let’s get talking about these ten new rules.

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Topics: Articles, Business, crisis communications, News, Pocketstop, RedFlag, Technology, Trending