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Pocketstop Blog

Expert Advice for Crisis Communications

Posted by Daniel Wagstaff on Apr 2, 2018 1:48:41 PM

The JLL Retail Division recently gathered a panel of experts, partners and members of corporate to discuss crisis communications in the retail context, and our very own Daniel Wagstaff joined the panel.

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Topics: Business, crisis communications, News, Pocketstop, RedFlag, Technology, Trending

A Lesson Learned from Workplace Harassment Scandals: Have Good Policies Before a Problem Arises

Posted by Daniel Wagstaff on Mar 23, 2018 11:38:05 AM

Is your company reviewing your harassment policy? Recently, the #MeToo movement and surrounding stories of workplace harassment left many HR departments scrambling to update harassment policies. Even though the law and sound corporate management have mandated good workplace harassment policies for decades, some companies just didn’t pay enough attention – until now, when workplace harassment has become a hot-button cultural issue. Now, companies that waited are behind the ball (and some are even facing lawsuits). Many companies that waited to review their harassment policies regret it.

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Topics: crisis communications, News, Pocketstop, RedFlag, Technology, Trending

If an emergency happens, who is in control of your story?

Posted by Daniel Wagstaff on Mar 22, 2018 11:30:46 AM

Many government agencies and high-profile businesses tell their employees to follow “the New York Times rule” when sending emails, drafting documents, and making business decisions. The rule is simple: if you would be embarrassed to see your conduct reported (or your email quoted) on the front page of the newspaper, think twice!

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Topics: Emergency Action Plan, Emergency Notification System, News, Pocketstop, RedFlag, Technology, Trending

Internal Communications During Cyber Attacks, a Major Threat to Businesses in 2018

Posted by Daniel Wagstaff on Mar 21, 2018 2:21:26 PM

In 2017, several major cyber attacks affected large businesses. Some affected millions of people: for example, the Equifax and Uber breaches compromised millions of people’s information. Beyond the high-profile attacks affecting millions of consumers, many small businesses faced the constant threat of falling victim to one of many malware attacks on corporate systems.

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Topics: Emergency Action Plan, News, Pocketstop, RedFlag, Technology, Trending

Four characteristics of effective messages

Posted by Daniel Wagstaff on Feb 5, 2018 1:55:11 PM

This blog originated from The Crisis Communicator by Paul Rhynard. See the original post here.

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Topics: Business, crisis communications, News, Pocketstop, RedFlag, Technology, Trending

Hawaii Crisis Communication Case Study: What We Can Learn from the Hawaii Missile False Alarm

Posted by Daniel Wagstaff on Jan 15, 2018 12:45:29 PM

On Saturday, January 13th, the Hawaii State government faced a difficult crisis communication mishap. A mass emergency alert was broadcast to everyone in the state saying a nuclear missile was inbound toward Hawaii. Residents and visitors sought out shelter. The problem was that the message turned out to be a false alarm. A state agency was doing an internal drill about emergency preparedness, and the wrong button was pushed.

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Topics: Mass Notification System, News, Pocketstop, RedFlag, Technology, Trending

Using Technology to Effectively Respond to Inclement Weather: What Harvey Taught Us About Hurricane Communication

Posted by Daniel Wagstaff on Sep 19, 2017 2:59:08 PM

Hurricane season is here, and it is important to be prepared to respond effectively if bad weather hits your area. The forecast for the 2017’s hurricane season has been updated with more active storms predicted; the NOAA now expects 14-19 total named storms in the Atlantic. We’ve already had more than a year’s worth of named storms when you look at the long-term average, and we're just past the midpoint of the season. Having a crisis communication plan and effective response, complete with the tools available today for instantaneous, consistent and reliable messaging is imperative.

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Topics: Emergency Notification System, Emergency Preparedness Plan, Mass Notification System, News, Pocketstop, RedFlag, Technology, Trending

The 10 New Rules of Crisis Communications

Posted by Daniel Wagstaff on Jul 21, 2017 11:19:42 AM

Our interconnected world has changed the rules for how organizations must operate crisis communications

Marketing Tech Blog recently posted ten new rules of crisis communications developed by Melissa Agnes. We agree! Our world has changed and how we exchange information and communicate has also changed over the past two decades. As businesses and organizations adapt, these rules should be kept handy. Without further ado, let’s get talking about these ten new rules.

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Topics: Articles, Business, crisis communications, News, Pocketstop, RedFlag, Technology, Trending

National Safety Month: Safety is no accident

Posted by Daniel Wagstaff on May 3, 2017 10:49:55 AM

The National Safety Council is raising awareness that June is National Safety Month. Observed annually in June, National Safety Month focuses on reducing leading causes of injury and death at work, on the road and in our homes and communities.

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Topics: Mass Notification System, News, Pocketstop, RedFlag

A Mass Notification System: A Way to Communicate When It Counts

Posted by Daniel Wagstaff on May 3, 2017 5:02:03 AM

In the wake of the Paris tragedies, the importance of emergency preparedness and crisis communications is once again highlighted.

When the news broke about Paris, I couldn’t help but think to myself “not again.” I was heartbroken for those innocent people that were lost and their families, friends and country. I was angry but I also felt fear. Where will this happen next? Is this going to happen again in the United States? The days of September 11 still are fresh in the minds of those old enough to remember that day and November 13 will be a similar day for the French.

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Topics: Business, Mass Notification System, News, Pocketstop, RedFlag, Technology, Trending