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Pocketstop Blog

Expert Advice for Crisis Communications

Posted by Daniel Wagstaff on Apr 2, 2018 1:48:41 PM

The JLL Retail Division recently gathered a panel of experts, partners and members of corporate to discuss crisis communications in the retail context, and our very own Daniel Wagstaff joined the panel.

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Topics: Business, crisis communications, News, Pocketstop, RedFlag, Technology, Trending

A Lesson Learned from Workplace Harassment Scandals: Have Good Policies Before a Problem Arises

Posted by Daniel Wagstaff on Mar 23, 2018 11:38:05 AM

Is your company reviewing your harassment policy? Recently, the #MeToo movement and surrounding stories of workplace harassment left many HR departments scrambling to update harassment policies. Even though the law and sound corporate management have mandated good workplace harassment policies for decades, some companies just didn’t pay enough attention – until now, when workplace harassment has become a hot-button cultural issue. Now, companies that waited are behind the ball (and some are even facing lawsuits). Many companies that waited to review their harassment policies regret it.

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Topics: crisis communications, News, Pocketstop, RedFlag, Technology, Trending

If an emergency happens, who is in control of your story?

Posted by Daniel Wagstaff on Mar 22, 2018 11:30:46 AM

Many government agencies and high-profile businesses tell their employees to follow “the New York Times rule” when sending emails, drafting documents, and making business decisions. The rule is simple: if you would be embarrassed to see your conduct reported (or your email quoted) on the front page of the newspaper, think twice!

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Topics: Emergency Action Plan, Emergency Notification System, News, Pocketstop, RedFlag, Technology, Trending

Internal Communications During Cyber Attacks, a Major Threat to Businesses in 2018

Posted by Daniel Wagstaff on Mar 21, 2018 2:21:26 PM

In 2017, several major cyber attacks affected large businesses. Some affected millions of people: for example, the Equifax and Uber breaches compromised millions of people’s information. Beyond the high-profile attacks affecting millions of consumers, many small businesses faced the constant threat of falling victim to one of many malware attacks on corporate systems.

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Topics: Emergency Action Plan, News, Pocketstop, RedFlag, Technology, Trending

A Template for Learning from Crises

Posted by Daniel Wagstaff on Mar 1, 2018 9:50:54 AM

[vc_row][vc_column][/vc_column][/vc_row][vc_row][vc_column][vc_raw_html]JTNDY2VudGVyJTNFJTNDaWZyYW1lJTIwd2lkdGglM0QlMjI4MDAlMjIlMjBoZWlnaHQlM0QlMjI2MDAlMjIlMjBzcmMlM0QlMjJodHRwcyUzQSUyRiUyRnd3dy55b3V0dWJlLmNvbSUyRmVtYmVkJTJGZm51bndNcmJBNWslM0ZyZWwlM0QwJTI2YW1wJTNCc2hvd2luZm8lM0QwJTI2YW1wJTNCc3RhcnQlM0QxMjQlMjIlMjBmcmFtZWJvcmRlciUzRCUyMjAlMjIlMjBhbGxvdyUzRCUyMmF1dG9wbGF5JTNCJTIwZW5jcnlwdGVkLW1lZGlhJTIyJTIwYWxsb3dmdWxsc2NyZWVuJTNFJTNDJTJGaWZyYW1lJTNFJTNDJTJGY2VudGVyJTNF[/vc_raw_html][/vc_column][/vc_row][vc_row full_width="stretch_row" bg_type="bg_color" bg_color_value="#f2f2f2"][vc_column][vc_column_text css=".vc_custom_1520011276817{margin-bottom: 0px !important;padding-top: 20px !important;padding-bottom: 0px !important;}"]

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Topics: crisis communications, Emergency Notification System, Pocketstop, RedFlag, Technology, Trending

Four characteristics of effective messages

Posted by Daniel Wagstaff on Feb 5, 2018 1:55:11 PM

This blog originated from The Crisis Communicator by Paul Rhynard. See the original post here.

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Topics: Business, crisis communications, News, Pocketstop, RedFlag, Technology, Trending

Hawaii Crisis Communication Case Study: What We Can Learn from the Hawaii Missile False Alarm

Posted by Daniel Wagstaff on Jan 15, 2018 12:45:29 PM

On Saturday, January 13th, the Hawaii State government faced a difficult crisis communication mishap. A mass emergency alert was broadcast to everyone in the state saying a nuclear missile was inbound toward Hawaii. Residents and visitors sought out shelter. The problem was that the message turned out to be a false alarm. A state agency was doing an internal drill about emergency preparedness, and the wrong button was pushed.

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Topics: Mass Notification System, News, Pocketstop, RedFlag, Technology, Trending

Property Management Crisis Preparedness Quiz

Posted by Daniel Wagstaff on Nov 13, 2017 4:51:22 PM

[vc_row][vc_column][vc_column_text]Natural disasters, fires, criminal activity, and other emergencies happen– sometimes without notice. When your properties are affected, you need to communicate quickly with tenants so that they are safe and informed. Are you prepared to communicate with your properties during a disaster?

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Topics: Business, Emergency Notification System, Pocketstop, RedFlag, Technology, Trending

Employee Crisis Communication Preparedness Quiz

Posted by Daniel Wagstaff on Nov 13, 2017 4:32:19 PM

[vc_row css=".vc_custom_1510696385548{padding-right: 15px !important;padding-left: 15px !important;}"][vc_column][vc_column_text]Natural disasters, fires, criminal activity, and other emergencies happen – sometimes without notice. During a crisis, companies need to communicate quickly to ensure their employees and stakeholders are safe and informed. Is your company prepared?

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Topics: Business, Emergency Notification System, Emergency Preparedness Plan, Pocketstop, RedFlag, Technology, Trending

How to easily collect and maintain the right tenant data

Posted by Daniel Wagstaff on Oct 12, 2017 9:36:57 AM

As a property manager, you might know a thing or two about maintaining tenant data.

In fact, you probably spend more time than you want to collecting, storing, and organizing information.

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Topics: Mass Notification System, Pocketstop, RedFlag, Technology, Trending