The JLL Retail Division recently gathered a panel of experts, partners and members of corporate to discuss crisis communications in the retail context, and our very own Daniel Wagstaff joined the panel.

Is your company reviewing your harassment policy? Recently, the #MeToo movement and surrounding stories of workplace harassment left many HR departments scrambling to update harassment policies. Even though the law and sound corporate management have mandated good workplace harassment policies for decades, some companies just didn’t pay enough attention – until now, when workplace harassment has become a hot-button cultural issue. Now, companies that waited are behind the ball (and some are even facing lawsuits). Many companies that waited to review their harassment policies regret it.

Many government agencies and high-profile businesses tell their employees to follow “the New York Times rule” when sending emails, drafting documents, and making business decisions. The rule is simple: if you would be embarrassed to see your conduct reported (or your email quoted) on the front page of the newspaper, think twice!

In 2017, several major cyber attacks affected large businesses. Some affected millions of people: for example, the Equifax and Uber breaches compromised millions of people’s information. Beyond the high-profile attacks affecting millions of consumers, many small businesses faced the constant threat of falling victim to one of many malware attacks on corporate systems.

This blog originated from The Crisis Communicator by Paul Rhynard. See the original post here.

On Saturday, January 13th, the Hawaii State government faced a difficult crisis communication mishap. A mass emergency alert was broadcast to everyone in the state saying a nuclear missile was inbound toward Hawaii. Residents and visitors sought out shelter. The problem was that the message turned out to be a false alarm. A state agency was doing an internal drill about emergency preparedness, and the wrong button was pushed.

As a property manager, you might know a thing or two about maintaining tenant data.

In fact, you probably spend more time than you want to collecting, storing, and organizing information.

THE PROBLEM: AN UNEXPECTED CRISIS WITH HUNDREDS OF AFFECTED PERSONS

Hurricane season is here, and it is important to be prepared to respond effectively if bad weather hits your area. The forecast for the 2017’s hurricane season has been updated with more active storms predicted; the NOAA now expects 14-19 total named storms in the Atlantic. We’ve already had more than a year’s worth of named storms when you look at the long-term average, and we're just past the midpoint of the season. Having a crisis communication plan and effective response, complete with the tools available today for instantaneous, consistent and reliable messaging is imperative.

Our interconnected world has changed the rules for how organizations must operate crisis communications

Marketing Tech Blog recently posted ten new rules of crisis communications developed by Melissa Agnes. We agree! Our world has changed and how we exchange information and communicate has also changed over the past two decades. As businesses and organizations adapt, these rules should be kept handy. Without further ado, let’s get talking about these ten new rules.